The Lagos State Traffic Management Authority (LASTMA) has assured the public of delivering swift and efficient responses to all inquires and reports received through toll-free call centre.
The General Manager of LASTMA, Mr. Olalekan Bakare-Oki noted that the vow through the toll-free number (080000527862 /080000LASTMA) is part of its strategic approach to enhancing the efficiency of traffic management across the state.
According to a statement issued by the Director, Public Affairs and Enlightenment Department, LASTMA, Mr. Adebayo Taofiq, the General Manager gave the assurance during an operational meeting at LASTMA Headquarters in Oshodi on Sunday.
While addressing the Zonal Heads and field officers, Mr. Bakare-Oki emphasised the critical importance of responsive communication with the motoring public.
He mentioned that every call received by the agency is treated with the highest level of urgency.
“The Toll-Free Call Center, operational daily from 8 AM to 10 PM, serves as a crucial link between LASTMA and the public, enabling motorists to report incidents, seek assistance, and access real-time traffic updates.
“We are acutely aware of the challenges faced by Lagosians on our roads, particularly due to ongoing road construction and rehabilitation projects by the Government. We are committed to providing timely and effective solutions.
“Our toll-free call center is a vital tool in this regard, and we continuously strive to ensure that every call is answered promptly, with the appropriate actions taken immediately,” he said.
The LASTMA boss also disclosed that since the toll-free call center’s inauguration in June 2024, the agency has received and addressed over 1,750 calls from the public, explaining that “these calls have included feedback on the performance of LASTMA Officers at various traffic hotspots across the State.”
He further stated: “In addition to improving response times, the new LASTMA management is placing a strong emphasis on capacity building within the agency. This involves comprehensive training programs for staff at all levels to enhance their skills and ensure they are well-equipped to handle the evolving demands of traffic management in the rapidly expanding metropolis of Lagos.
“Our commitment extends beyond simply responding swiftly to public needs; we are also focused on empowering our staff with the knowledge and tools required to perform their duties effectively. Capacity building remains a top priority, and the Government is actively investing in the continuous development of our personnel to ensure they deliver the highest standards of service.”
He equally reiterated LASTMA’s dedication to upholding its core values of integrity, professionalism, and service excellence, assuring the public that the agency will continue to strive for improvements across all aspects of its operations to better serve the people of Lagos.
